PRIVACY POLICY

Last Updated: October 2025

At Aura Counselling (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, https://auracounselling.ca/

1. Information We Collect

We may collect the following types of information when you use our Site:

Personal Information: such as your name, email address, phone number, or other contact details you provide voluntarily (for example, through contact forms, bookings, or newsletter sign-ups).
Non-Personal Information: such as your browser type, device information, IP address, and pages visited. This information helps us improve the performance and user experience of our Site.

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries or appointment requests.
Provide, operate, and improve our counselling services.
Send updates or information you’ve requested (only if you have opted in).
Analyze Site traffic and usage trends to improve our content and functionality.

We will never sell or rent your personal information to third parties.

3. Cookies

Our Site may use cookies or similar technologies to enhance your browsing experience. Cookies help us understand how visitors interact with our Site so we can make improvements.
You can choose to disable cookies in your browser settings, but this may affect certain features or functionality of the Site.

4. Third-Party Services

We may use trusted third-party tools—such as Wix (our website platform), analytics providers, or booking integrations—to help us operate our business. These third parties may collect information in accordance with their own privacy policies.
We encourage you to review their policies before submitting any personal information through embedded tools.

5. Data Storage and Security

We take reasonable precautions to protect your personal information against unauthorized access, disclosure, or misuse. However, no online system can guarantee complete security, and you use the Site at your own risk.

6. Links to Other Websites

Our Site may contain links to external websites. Please note that we are not responsible for the privacy practices or content of those sites.

7. Your Rights

You have the right to request access to, correction of, or deletion of your personal information.
You may contact us at any time to make such a request or to withdraw consent for future communications.

Contact: mhebert@auracounselling.ca

You may also unsubscribe from email communications at any time using the link provided in each message.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The most recent version will always be posted on this page with an updated “Last Updated” date.